The 2018 edition of The Good Hotel Guide—compiled by the company’s independent hotel reviewers—identified the top 10 complaints among hotel guests. The guide points to poor wi-fi, dim bedroom lighting, “captive coathangers,” loud music, and a lack of vegan options as some of the biggest present-day gripes at United Kingdom hotels. The first edition of the guide was published in 1977, wherein the top complaints were lack of televisions en-suite, poor food, and “lumpy” beds. “Forty years ago we did not get the food we wanted,” the guide’s co-editor Adam Raphael told media outlet Daily Mail. “But today people are very pernickety. There are lots of vegetarians and hotels take care to provide for them. There are also people with allergies. But now the complaint is not enough vegan dishes on menus.” According to The Vegan Society, veganism in the UK has grown by 360 percent in the last decade and hospitality companies—including London’s The Egerton House Hotel, which launched a vegan afternoon tea menu in March—are taking note.
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